Avaya 03-300430 User Manual

1383

Logical Agent (LAGT) failure getting agent 

login-id. Possible causes:

●

error initializing agent-stat table

●

login for a skill failed

●

TRAD logging into split already logged 

into

●

already logged into maximum number of 

splits.

1384

Maximum number of simultaneous logins 

exceeded or ACPT_LOGIN failed.

1385

Failure getting logical agent password digits from 

DPM.

1386

Agent entered password does not match 

administered password.

1387

Login invalid or error condition.

1388

Logical Agent login processing of ACPT_LOGIN 

message to the la_spl_chk routine fails.

1389

Maximum number of simultaneous logins 

exceeded, or this agent failed the login digits 

check (for example, this agent is using someone 

else’s login-id).

1390

Change of Agent Work Mode to after-call-work 

failed.

1391

Change of Logical Agent Work Mode to aux-work 

failed.

1392

Change of Agent Work Mode to man_in failed.

1393

Change of Agent Work Mode to auto-in failed.

1394

Unrecognized Feature Access Code being 

processed for Automatic Call Distribution (ACD) 

agent feature activation.

1395

Agent requesting supervisor assist. Possible 

causes:

●

 split group invalid

●

 agent not logged in

●

 split group has no supervisor

●

 administered

1396

 Adjunct Switch Application Interface (ASAI) 

requesting supervisor assist. Possible causes:

●

split group invalid

●

 agent not logged in

1397

Supervisor assisted call to Expert Agent 

Selection (EAS) login ID. Error encountered in 

setting up Direct Agent Call.

1398

Supervisor assisted call to Expert Agent 

Selection (EAS) login ID. Direct agent calling 

Class of Restriction (COR) check failure.

 7 of 33