Avaya 03-300430 User Manual
Denial Events
200 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
1399
EAS not enabled
Activating Add/Remove Skill feature but Expert
Agent Selection (EAS) is not enabled.
1400
EAS not enabled
Activating Add/Remove Skill feature but Expert
Agent Selection (EAS) is not enabled.
1401
COR_AR_SKL query failure
Activating Add/Remove Skill feature
COR_AR_SKL dpm_query failed. User ID
structure not found.
1402
Skills COR restricted
Activating Add/Remove Skill feature. User has no
Class of Restriction (COR) permission to Add/
Remove Agent Skills.
1403
Console prmsn, EAS agent
Activating Add/Remove Skill feature. User has no
console permission and is not an Expert Agent
Selection (EAS) Agent. Activator is wrong type.
1404
LoginID prompt setup err
Activating Add/Remove Skill feature. Error in
setting up the prompt for agent’s loginID.
1405
Skills prompt setup err
Setting up prompting for skill number in the Add/
Remove Skills feature. Error in setting up prompt
for agent’s skills.
1406
LoginID tenant nbr fail
Add agent. Skills translations failed to get the
Tenant Number for the agent’s loginID.
1407
Skills tenant nbr fail
Add agent Skills translations. Failed to get the
Tenant Number for the agent’s skill.
1408
Tenant number mismatch
Add agent Skills translations. Tenant Number of
the Expert Agent Selection (EAS) agent’s loginID
does not match the Tenant Number of the skill
being added.
1409
Skill level out of range
Add agent Skills translations. Skill level out of
range.
1410
DAC skill nbr qry failed
Remove agent Skills translations. dpm_query for
Logical Agent’s (LAGT) DAC skill number failed.
1411
DAC skill not removable
Remove agent Skills translations. Logical agent’s
DAC skill is not removable.
1412
Skills ftr msg failure
Add/Remove agent Skills translations. Add/
Remove Skills feature message sending to
station server failed. (SS_AR_SKL)
1413
DAC agent dest/split
Adjunct Switch Application Interface (ASAI) third
party direct agent call. Process CP_DIR_AGENT
message from ISG. No DAC agent destination or
split specified in message.
1414
DAC agent dgts to uid
Adjunct Switch Application Interface (ASAI) third
party direct agent call. Process CP_DIR_AGENT
message from ISG. DAC agent digits conversion
to User ID. failure.
Table 50: Call Process denial events (1225 - 1899) (continued)
Event
Type
Type
Event Description, as it
appears on the event log
appears on the event log
Explanation
Event
Data 1
Data 1
Event Data 2
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