Avaya 03-300430 User Manual

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cmgMemoryFault — The Media Gateway Processor has detected a 
low processor memory condition. If an attempt by a software 
module to allocate memory fails, or if available memory falls below 
four million bytes, this trap is generated. If available memory later 
rises above five million bytes, this trap is cleared. If available 
memory falls below a half a million bytes, the Media Gateway 
Processor is automatically reset.

1. Check the Media Gateway Processor and insure that it has the 

latest version of firmware installed. If it does not, install the 
latest version of firmware and continue to monitor.

2. If this trap occurs infrequently and is automatically cleared, the 

trap may be due to an unusual transient condition. Monitor 
future traps.

3. If this trap occurs frequently and is automatically cleared, it is 

likely that the Media Gateway Processor software has the 
wrong limits set for its memory monitoring. These limits are 
hard coded in the software. Escalate.

4. If this trap occurs and does not clear, the Media Gateway may 

be functionally impaired. Do not reset the Media Gateway. 
Escalate and have Tier 3 personnel capture the trap 
information and the event logs for analysis. 

5. If this trap occurs and the Media Gateway Processor 

automatically resets, then a severe processor memory 
shortage occurred. Escalate and have Tier 3 personnel capture 
the trap information and the event logs for analysis.

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cmgDhcpRequestFault — The Media Gateway cannot contact its 
DHCP server, or the DHCP server did not respond to a request.

1. Either correct the DHCP problem, or correct the Media 

Module’s configuration file.

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