Avaya 03-300430 User Manual

37

128

WRN

cmgVoipAutoReset — A VoIP (Voice Over IP) module in the Media 
Gateway automatically reset (rebooted). A VoIP module 
automatically resets when it fails a sanity test performed by the 
Media Gateway Processor. It may also automatically reset in 
response to a maintenance test running on the call controller. (A 
reset performed at the request of a SAT or CLI command entered 
by craft or Tier technical support generates a different trap 
indicating a manual reset.) It automatically resets when its IP 
address is administered. Finally, it automatically resets when it fails 
a ping test performed by the Media Gateway Processor against the 
VoIP module's IP address.

1. Check to see if a maintenance test that is supposed to reset the 

VoIP module was run.

2. Check to see if the VoIP module had its IP address 

re-administered.

3. Check to see if the IP address administered on the VoIP 

module is correct.

4. Check to see if the IP address of the Media Gateway itself can 

be pinged. Physical or logical connectivity issues (cabling or 
routing problems) in the data network can cause ping failures.

5. Check the VoIP module and insure that it has the latest version 

of firmware installed. If it does not, install the latest version of 
firmware and continue to monitor.

6. If this trap occurs infrequently, the trap may be due to an 

unusual transient condition. Monitor future traps.

7. If this trap occurs and the VoIP module does not return to 

service, or if this trap occurs frequently, attempt to reset the 
failing module from the SAT or CLI and see if this returns it to 
stable service.

 19 of 20