Avaya 03-300430 User Manual
Server Alarms
80 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
Table 23: SVC_MON Alarms in Media Server
Event
ID
Alarm
Level
Level
Alarm Text, Cause/Description, Recommendation
1
MIN
“service atd could not be restarted” — The Linux at daemon is down.
Scheduled services such as session cleanup or daily filesync will not work.
Scheduled services such as session cleanup or daily filesync will not work.
1. From the /sbin directory type service atd restart to restart the at
daemon.
2. If the daemon restarts, manually clear the alarm, either from the:
●
Web interface, by selecting Alarms and Notification, the
appropriate alarm, and Clear
appropriate alarm, and Clear
●
Linux command line, by entering almclear -n #id
If not, escalate this problem for explicit guidance with steps 2
through
a. Enter grep svc_mon /var/log/messages to investigate why the
daemon failed.
!
CAUTION:
CAUTION:
Since the following commands cause a brief service outage,
they should only be executed at the customer’s convenience.
they should only be executed at the customer’s convenience.
b. If the grep command’s output does not help:
●
S8700 | 8710
: enter server to verify that the suspected server is the
standby. If necessary and at the customer’s convenience, enter
server -if to force a server interchange.
server -if to force a server interchange.
●
S8500
: Proceed to Step
If necessary and at the customer’s convenience, enter server -if to
force a server interchange.
c.
S8700 | 8710
: Reboot the standby server, either from the:
●
Web interface, by selecting Shutdown This Server
●
Linux command line, entering /sbin/shutdown -r now
d.
S8500
: Reboot the server, either from the:
●
Web interface, by selecting Shutdown This Server
●
Linux command line, entering /sbin/shutdown -r now
3. If rebooting the standby does not help or if the problem recurs, escalate
the problem to the next higher tier.
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