Symantec 10024709 User Manual

197

Troubleshooting

Inaccessible CD-ROM drive

When writing to a compatible CD-R/RW drive, the drive may not be accessible to 
Norton Ghost. To discover whether this is a problem, check one of the following:

■

Ghosterr.txt: Ghosterr.txt is located in the same directory as the Ghost 
executable.
See

■

Log file: A log file may have been created that can be viewed in the View Log.
See

To see if an IDE CD-R/RW drive is inaccessible to Norton Ghost, open 
Ghosterr.txt or the log file. 

The IDE sections are named one or more of the following:

■

IDE

■

IDE for PIO

■

IDE for UDMA 

If the word Unavailable appears under these headings, then check the following:

■

Ensure that the firmware for your CD-R/RW drive is current.
Check the Web site for the CD-R/RW drive manufacturer for the most 
current firmware.

■

Update the computer BIOS with the latest version.
The computer BIOS may not be enabled to detect the IDE drive.

■

Check the controller to which the IDE drive is attached.
The IDE drive might be attached to a controller that requires a driver for 
access. Check the documentation for the controller to determine whether 
you need to load an IDE driver when starting your computer. Drivers may be 
needed for controllers that are included on the computer’s motherboard. 
Reading and writing from a CD-R/RW drive are different processes. You 
may be able to access a CD-R/RW drive from DOS to read the drive, but not 
to write to the drive.

To see if a SCSI CD-R/RW drive is inaccessible to Norton Ghost, open 
Ghosterr.txt or the log file. The SCSI section is named ASPI.