Xerox M24 User Manual

5–12

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The Control Panel 
Touch Screen does not 
respond to a touch 
command

– Press Clear All on the Control panel
– Touch a selectable button on the Touch Screen with one 

finger. A slight pressure is required to cause the printer/copier 
to react.

– If the problem persists, open the Front Door of the printer/

copier. Close the Front Door and make a selection on the 
Touch Screen. If the Touch Screen does not respond to any 
touch commands, switch off the power. Wait 15 seconds, then 
switch on the power. Reprogram the printer/copier for the copy 
features that are desired.

You cannot program a 
job while a screen is 
open

– Jobs cannot be programmed or copies made while some 

screens, such as administration screens, jam clearance 
screens, or consumable status information screens, are open.

– Follow the directions on the information screen. Then program 

the desired job.

Printer/copier features 
are not selectable

Certain features cannot be selected because of the previous 
selections. Generally, features or buttons you can select appear 
selectable to indicate you can use them with the previous 
selection. 

You cannot complete 
the programming. The 
printer/copier times out 
too quickly and resets 
to the default settings.

Attempt to complete all the programming more quickly. The time-
out values have been exceeded during the programming. The 
values can be changed. 
For more information about adjusting the machine timeouts, refer 
to the section entitled Setting the Common Settings, in the User 
Guide (Machine Administrator).