Xerox M24 User Manual

5–14

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R O U B L E S H O O T I N G

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Output jams when 
exiting the printer/
copier to the Center 
Output Tray (when the 
Finisher is installed)

– Ensure the paper matches the type defined for the paper tray. 

When the Finisher Transport is present the Center Output Tray 
can hold up to 200 sheets of 24 lb. (90 gsm) paper. Empty the  
Tray when output approaches this limit, to ensure continuous 
production.

– Ensure the first sheet is not blocking the paper exit, particularly 

for 11x17 inch output.

Output jams when 
exiting the printer/
copier to the Center 
Output Tray (when the 
Finisher is not 
installed)

– Ensure the paper matches the type defined for the Tray.
– The Center Output Tray has a capacity of 400 sheets of 24lb 

(90gsm) paper. Remove the output when it approached this limit 
to ensure continuous production. Ensure the first sheet is not 
blocking the paper exit, particularly for 11x17 inch output.

11 x 17 inch output 
blocks exit

Ensure the first sheet of 11x17 inch output exits completely.

Copies originating from 
Tray 5 (Bypass) are 
skewed. Jams may be 
occurring

The paper guide on Tray 5 (Bypass) may not be set correctly or may 
be too tight against the paper stack. Ensure that the paper guide 
snugly touches the paper stack.

Printer/copier does not 
make copies when 
Auto Paper is selected.

For the Auto Paper selection to function correctly, the size of the 
original document must be the same size as the paper supply that is 
loaded in at least one of the trays. If not, select the paper tray size 
that best meets your needs. Or if you wish to continue to use the 
Auto Paper feature, load one of the trays with the same size paper as 
the original document.

Loss of information or 
image deletions on 
copies made on paper 
that has been folded or 
creased.

– If you must use folded or creased paper, use a lightweight paper, 

24 lb. (90 gsm). Also, avoid imaging the copy paper in the are of 
the fold or the crease.

– Handle the copy paper carefully. Slight folds or creases may 

result in output deletions.