Xerox M24 User Manual

5–13

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Transparencies

Load transparencies by following the instructions in the section 
Loading Stock, in the User Guide (Copier).

11 x 17 (A3) 
transparencies jam 
when exiting the 
printer/copier to the 
output tray

Remove each copy of 11x17 inch (A3) transparencies from the 
Output Tray before subsequent copies exit the printer/copier

Transparencies stick 
together after copying

Select the Transparency Separators feature to eliminate the problem.
For more information about this feature refer to the section entitled 
Transparency Separators, in the User Guide (Copier).

Multiple sheets feed 
from the Trays

– Do not fill the paper trays above the MAX fill line indicator. Trays 1 

and 2 hold approximately 520 sheets each of 24 lb. (90 gsm) 
paper. Tray 3 850 sheets 24 lb. (90 gsm) paper, Tray 4: 1150 
sheets 24 lb. (90 gsm) paper

– Remove the paper from the Tray and fan the sheets to separate 

the joined sheets.

– Predrilled sheets may stick together at the holes. Remove the 

paper from the Tray and fan the sheets to separate the joined 
sheets

Multiple sheets feed 
from Tray 5 (Bypass)

– Paper and transparencies may stick together if environmental 

conditions are too dry and cause excessive static. Increase the 
humidity level in the printer/copier room to minimize static.

– Do not overload Tray 5 (Bypass).
– Gently fan transparencies to separate the sheets before you load 

them into Tray 5 (Bypass). If multiple sheet feeding continues, 
feed the transparencies one at a time from Tray 5 (Bypass).

Sheets will not feed 
from the Tray 5 
(Bypass)

– Ensure that the height of the stack does not exceed the MAX fill 

line. 

– Check that the paper guide is not too tight. The paper guide 

should be adjusted to be just snug against the paper stack.

Paper jams when 
exiting the Trays

– Ensure that the edge guides of the paper trays fit snugly against 

the paper stack.

– Do not fill the paper trays above the MAX fill line indicator. Tray 1 

and 2 hold approximately 520 sheets of 24 lb. (90gsm) paper. 
Tray 3 holds approximately 850 sheets of 24 lb. (90gsm) paper 
and tray 4 holds approximately 1150 sheets of 24lb (90 gsm) 
paper. Close the Tray slowly to avoid shifting the paper stack.