Hughes DW6000 User Manual
26
DW6000 Troubleshooting
Cannot surf but can
access Control
Center
access Control
Center
If you cannot surf the Internet but can access the Control Center, follow the
troubleshooting procedures below. Remember that any problem may be caused
by more than one thing. If you implement a troubleshooting procedure but still
cannot surf, proceed to the next step. Also, try the troubleshooting procedures
more than once before contacting customer support.
troubleshooting procedures below. Remember that any problem may be caused
by more than one thing. If you implement a troubleshooting procedure but still
cannot surf, proceed to the next step. Also, try the troubleshooting procedures
more than once before contacting customer support.
Remember: if you cannot access the Control Center by clicking on the shortcut
or typing www.direcwaysupport.com in the URL address or location bar, try
typing
or typing www.direcwaysupport.com in the URL address or location bar, try
typing
http://192.168.0.1
in the bar and pressing Enter.
Check that the unit is
commissioned
1. At the Control Center, click on the
System Info
indicator. The System Info
screen appears. See Figure 17.
2. In the
DW6000 Information
box, check the Site ID line.
If the numerical site ID appears, the unit is commissioned. Proceed to the
next troubleshooting step.
If
next troubleshooting step.
If
Not Commissioned
appears, the DW6000 is not commissioned.
Contact customer support.
Figure 17: System Info indicator screen