Hughes DW6000 User Manual

Use the 

 link to check connectivity to the DIRECWAY 

Network Operations Center (NOC).

You may want to open a second browser window to be able to access the 

help page while conducting the Connectivity Test.

1. Click on 

Connectivity Test

 on the left hand side of the 

. A screen with a Start Test button appears. See Figure 21.

2. Click Start Test. A message will appear, informing you if the test was 

successful.

3. If the connectivity test succeeds but you still cannot surf the Internet, try 

pinging the Router Address from your computer. Ping is a basic Internet 
program that lets you verify that a particular IP address exists and can 
accept requests. Ping is used diagnostically to ensure that a host computer 
you are trying to reach is actually operating. Ping operates by sending a 
packet to a designated address and waiting for a response. Windows and 
MacIntosh operating systems both let you use ping.
a. At the Control Center, click on the 

 indicator. The System 

Info screen appears.

b. From the 

DW6000 Information

 box, record the router address.

c. In Windows, go to 

→ Run

. The Run box appears.

d. Type 

 in the 

Open

 field and click OK. The 

window 

appears. See Figure 22.

e. At the prompt, type 

followed by a space and the router address and 

press E

. For example, if the router address is 100.100.100.100, type 

and press E

. If the ping is successful, 

the message in Figure 22 appears. If it fails, the message will show the 
packets were lost; timeout messages will probably also appear. See 
Figure 23.

f. Close the window to end the Command session. 
If pinging the Router Address succeeds but you still cannot surf the Internet, 
skip to the Internet Connectivity test below.
If pinging the Router Address fails, the default gateway address is probably 
not set correctly in the computer’s operating system settings. The default 
gateway address should be the DW6000 IP address as received during 
commissioning and displayed in the System Information DW6000 Info box 
in the IP address line. Fix this in the computer's operating system settings. 
See Appendix A – Typical operating system settings, on page 45. Then 
repeat the sequence above. 

If the tests still fail, power cycle the DW6000 by unplugging the power cord 
from the power strip or surge protector, waiting 10 seconds, and plugging it 
back in. If you still can’t surf the Internet, call your service provider.