Hughes DW6000 User Manual

Sometimes the Internet or Internet site is experiencing problems. Try pinging 
the DIRECWAY Web server (www.direcway.com) instead of the Web server or 
site you could not connect to.

The DIRECWAY Internet server may not be accessible or may not respond. 

In such a case, you should try to ping another Web server.

If pinging the DIRECWAY Web server succeeds, the problem is probably in the 
particular Web server that you were trying to access. Try accessing it later.

If pinging the DIRECWAY Web server does not succeed, try pinging the DNS 
server address 198.77.116.8. If you cannot ping that address, contact customer 
support. If you are a business customer contact your System Administrator.

If you can ping the DNS server address but not surf the Internet, check the DNS 
Server settings in your operating system TCP/IP settings. In Windows 2000, for 
example, the menu is accessed using the instructions below. Other Windows 
systems will have similar windows and menus.

1. Go to 

→ Settings→ Control Panel→ Network and Dial-up 

. 

2. Right-click on the

 icon and select 

. The 

 window appears. 

3. Select TCP/IP from the list of components and click Properties. The 

 window appears.

4. Click 

Advanced

. The 

 window appears.

5. Click Add in the Default Gateways box. A TCP/IP Gateway Address screen 

appears.

6. Type 

 in the Gateway field and click Add. The address is 

added to the Default Gateways list.

7. Click OK to close all the windows.
8. Now try accessing or pinging the DIRECWAY Internet server or other Web 

servers again. You should be successful.

If these steps do not work, wait awhile and try them again. There may be a 
temporary Internet connection outage. 

If you still cannot surf the Internet and you are using a firewall, work through 
the firewall instructions below. Otherwise, please contact your service provider 
for further assistance.

If you have checked gone through all the steps in this section and still cannot 
surf the Internet, check your computer for viruses. A virus can prevent you from 
operating normally. If you find a virus, delete or disable it and try surfing again.

If you are using a firewall, check that none of your settings are blocking access 
to the Internet or the DIRECWAY servers. If you do not know how to do this, 
disable the firewall. If you can surf after disabling the firewall, you need to learn 
how to set up the firewall so that it does not block DIRECWAY. Refer to the 
firewall manufacturer’s instructions.

Finally, check and make sure you are using the latest version of your virus 
and/or firewall program. These are updated frequently. If you are not using the 
latest version, update and run the programs again.