Lexmark X940e Installation Guide
Incorrect characters print
Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace
mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.
mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.
Option does not operate correctly or quits after it is installed
These are possible solutions. Try one or more of the following:
Reset the printer
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
Check to see if the option is connected to the printer
1
Turn the printer off.
2
Unplug the printer.
3
Check the connection between the option and the printer.
Make sure the option is installed
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, reinstall it.
listed, reinstall it.
Make sure the option is selected
From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the
Chooser.
Chooser.
Drawers
Make sure the paper is loaded correctly
1
Open the paper tray.
2
Check for paper jams or misfeeds.
3
Make sure paper guides are aligned against the edges of the paper.
4
Make sure the paper tray closes properly.
5
Close the door.
Reset the printer
Turn the printer off. Wait 10 seconds. Turn the printer back on.
Duplex unit
Make sure the connection between the duplex unit and the printer is secure.
If the duplex unit is listed on the menu settings page, but paper jams when it enters or exits the duplex unit, the
printer and duplex unit may not be properly aligned.
printer and duplex unit may not be properly aligned.
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