Lexmark X940e Installation Guide

Paper frequently jams

These are possible solutions. Try one or more of the following:

Check the paper

Use recommended paper and other specialty media. For more information, see the chapter about paper and specialty
media guidelines.

Make sure there is not too much paper in the paper tray

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.

Check the paper guides

Move the guides in the tray to the correct positions for the paper size loaded.

Has the paper absorbed moisture due to high humidity?

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Load paper from a fresh package.

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Store paper in its original wrapper until you use it.

Contacting Customer Support

When you call Customer Support, describe the problem you are experiencing, the message on the display, and the
troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside top
front cover of the printer. The serial number is also listed on the menu settings page.

In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at
www.lexmark.com.

Administrative settings

Adjusting the brightness of the display

If you are having trouble reading your display, the LCD brightness can be adjusted through the Settings menu.

Make sure the printer is on and Ready appears.

On the home screen, touch

Touch Settings..

Touch General Settings.

Touch

repeatedly until Brightness appears.

Touch

to decrease the brightness, or touch

to increase the brightness.

Brightness settings can be adjusted from 5–100 (100 is the factory default setting).

Touch Submit.

Touch