Cisco 9971 standard User Guide
Calling Features
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
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The chaperone can perform only the following tasks while chaperoning the call:
•
Record the call.
•
Conference in one participant. A chaperone can conference the first participant only; subsequent
participants can be added to the conference only by the other participants in the conference.
participants can be added to the conference only by the other participants in the conference.
•
End the call.
Chaperone and Record a Call
1.
Answer an incoming call.
The Record button
displays if the system determines that the call must be chaperoned
and recorded.
2.
Press the Conference button
to create a conference call.
3.
Enter the phone number for the party you want to add and press the Call softkey.
4.
When the called party answers, press the Conference button or the Conference softkey.
The conference begins.
5.
Press the Record button to begin recording the conference call. The Record button
changes
to indicate the call is being recorded.
Alternatively, you can begin recording the call before the conference call is established. In this case,
press the Conference button after answering the incoming call. The call gets put on hold
automatically, and the recording stops while you set up the conference call. The recording restarts
automatically when the conference call is established.
press the Conference button after answering the incoming call. The call gets put on hold
automatically, and the recording stops while you set up the conference call. The recording restarts
automatically when the conference call is established.
6.
Press the End Call softkey to end the chaperoned call; all parties are disconnected.
Call Forward All
Call Forward All allows you to forward calls from any line on your phone to another number.
You can set up Call Forward All directly on your phone for any line. To set up Call Forward All
remotely, go to your User Options web pages.
remotely, go to your User Options web pages.
There are two types of call-forwarding features that your system administrator may set up on
your phone:
your phone:
•
Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
•
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible
only from your User Options web pages.
Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible
only from your User Options web pages.
When forwarding calls from your phone:
•
Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
enter an access code or the area code, if necessary.