Netgear STM300 ProSecure Web and Email Threat Management Appliance Reference Manual

Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using 

Internet Explorer, click Refresh to be sure that the Java applet is loaded.

Try quitting the browser and launching it again.

Make sure that you are using the correct login information. The factory default login name 

is admin and the password is password. Make sure that Caps Lock is off when entering 
this information.

If the STM does not save changes you have made in the Web Management Interface, check 
the following:

When entering configuration settings, be sure to click the Apply button before moving to 

another screen, or your changes are lost. 

Click the Refresh or Reload button in the Web browser. The changes might have 

occurred, but the Web browser might be caching the old configuration.

When You Enter a URL or IP Address a Time-Out Error 
Occurs

Check whether other computers on the LAN work correctly. If they do, ensure that your 

computer’s TCP/IP settings are correct.

If the computer is configured correctly but still not working, ensure that the STM is 

connected and turned on. Connect to the Web Management Interface and check the 
STM’s settings. If you cannot connect to the STM, see the information in the previous 
section (

If the STM is configured correctly, check your Internet connection (for example, your 

modem or router) to make sure that it is working correctly.

Troubleshooting a TCP/IP Network Using a Ping Utility

Most TCP/IP terminal devices and firewalls contain a ping utility that sends an echo request 
packet to the designated device. The device then responds with an echo reply. 
Troubleshooting a TCP/IP network is made very easy by using the ping utility in your PC or 
workstation.