Netgear STM300 ProSecure Web and Email Threat Management Appliance Reference Manual

Testing the LAN Path to Your STM

You can ping the STM from your PC to verify that the LAN path to the STM is set up correctly.

From the Windows toolbar, click Start and select Run.

In the field provided, type ping followed by the IP address of the STM; for example:

Click OK. A message, similar to the following, should display:

Pinging <IP address> with 32 bytes of data

If the path is working, you will see this message:

Reply from <IP address>: bytes=32 time=NN ms TTL=xxx

If the path is not working, you will see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

Wrong physical connections

Make sure that the LAN port LED is on. If the LED is off, follow the instructions in 

Check that the corresponding Link LEDs are on for your network interface card 

and for the hub ports (if any) that are connected to your workstation and STM.

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both 

installed and configured on your PC or workstation.

Verify that the IP address for your STM and your workstation are correct and that 

the addresses are on the same subnet.

Testing the Path from Your PC to a Remote Device

After verifying that the LAN path works correctly, test the path from your PC to a remote 
device. From the Windows Run dialog box, type:

in which <IP address> is the IP address of a remote device such as your ISP’s DNS 
server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do 
not receive replies:

Check that your PC has the IP address of your STM listed as the default gateway. If the 

IP configuration of your PC is assigned by DHCP, this information is not visible in your 
PC’s Network Control Panel.