Netgear STM300 ProSecure Web and Email Threat Management Appliance Reference Manual
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Chapter 7. Troubleshooting and Using Online Support
ProSecure Web/Email Security Threat Management (STM) Appliance
If all LEDs are still on more than several minutes minute after power-up, do the
following:
following:
•
Turn the power off, and then turn it on again to see if the STM recovers.
•
Clear the STM’s configuration to factory defaults. Doing so sets the STM’s IP address to
192.168.1.201. This procedure is explained in
If the error persists, you might have a hardware problem and should contact NETGEAR
Technical Support.
Technical Support.
LAN or WAN Port LEDs Not On
If either the LAN LEDs or WAN LEDs do not light when the Ethernet connection is made,
check the following:
check the following:
•
Make sure that the Ethernet cable connections are secure at the STM and at the hub,
router, or workstation.
•
Make sure that power is turned on to the connected hub, router, or workstation.
•
Be sure you that are using the correct cables:
When connecting the STM’s uplink (WAN) ports to one or two devices that provide the
Internet connections, use the cables that are supplied with the devices. These cables
could be a standard straight-through Ethernet cables or an Ethernet crossover cables.
Internet connections, use the cables that are supplied with the devices. These cables
could be a standard straight-through Ethernet cables or an Ethernet crossover cables.
Troubleshooting the Web Management Interface
If you are unable to access the STM’s Web Management Interface from a PC on your
local network, check the following:
local network, check the following:
•
Check the Ethernet connection between the PC and the STM as described in the
previous section (
•
If your STM’s IP address has been changed and you do not know the current IP address,
clear the STM’s configuration to factory defaults. This sets the STM’s IP address to
192.168.1.201. This procedure is explained in
clear the STM’s configuration to factory defaults. This sets the STM’s IP address to
192.168.1.201. This procedure is explained in
Tip:
If you do not want to revert to the factory default settings and lose your
configuration settings, you can restart the STM and use a sniffer to
capture packets sent during the reboot. Look at the ARP packets to
locate the STM’s LAN interface address.
capture packets sent during the reboot. Look at the ARP packets to
locate the STM’s LAN interface address.
•
Make sure that you are using the SSL https://address login rather than the http://address
login.