Xerox WorkCentre 5022/5024 User Guide
Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-32
Error Codes
This section describes error codes.
An error message and error code (xxx-xxx) is displayed if printing terminated abnormally because of an
error, or a malfunction occurred in the machine.
error, or a malfunction occurred in the machine.
For faxing, an error code is also displayed on a Fax Activity Report and a Transmission Report - Job
Undelivered.
Undelivered.
Refer to the error codes in the following table to resolve problems.
Note
If an error code is displayed, any print data remaining in the machine and information stored in
the machine's memory is not secured.
If an error code is displayed that is not listed in the following table, or if you cannot resolve an error despite
following the instructions described in the table, contact our Customer Support Center. The contact number is
printed on the label or card attached to the machine.
following the instructions described in the table, contact our Customer Support Center. The contact number is
printed on the label or card attached to the machine.
Error Code
Cause
Remedy
003-500
When using the Pages per Side function, the
printout doesn't fit in the paper with the
specified reduction/enlargement factor.
printout doesn't fit in the paper with the
specified reduction/enlargement factor.
Press the control panel's Stop button, and
change the setting.
change the setting.
003-754
An IPS error occurred.
Press the control panel's Stop button, and
cancel the job.
cancel the job.
003-795
When enlarging/reducing a scanned document
to the paper size specified, the
reduction/enlargement ratio exceeds the
allowed range.
to the paper size specified, the
reduction/enlargement ratio exceeds the
allowed range.
Press the control panel's Stop button, and
change the setting.
change the setting.
003-942
A document with a non-standard size is set in
the document feeder.
the document feeder.
Press the control panel's Stop button, and
check the document.
check the document.
003-956
A document with a non-standard size is set on
the document glass.
the document glass.
Press the control panel's Stop button, and
check the document.
check the document.
003-963
When Auto is set for Paper Supply for a copy
job, the size of the scan document is larger than
the paper size that can be copied.
job, the size of the scan document is larger than
the paper size that can be copied.
Press the control panel's Stop button, and
change the setting.
change the setting.
003-972
Exceeded the maximum pages that can be
scanned during a copy/scan job.
scanned during a copy/scan job.
Press the control panel's Start button to
redo the operation or press the Stop button
to cancel the operation.
redo the operation or press the Stop button
to cancel the operation.
003-973
The image size is too large when
enlarging/reducing a scanned document that
does not match the orientation of paper.
enlarging/reducing a scanned document that
does not match the orientation of paper.
Take one of the following measures.
•
•
Reduce the magnification with
Reduce/Enlarge.
Reduce/Enlarge.
•
Change the orientation of paper or
document.
document.