Xerox WorkCentre 3335/3345 User Guide
Solutions
Causes
Symptoms
Verify the fax number.
The fax number is wrong.
Fax was not transmitted.
Verify the telephone line con-
nection. If it is disconnected,
connect it.
nection. If it is disconnected,
connect it.
The telephone line is incor-
rectly connected.
rectly connected.
Contact the recipient.
There is a problem with the fax
machine of the recipient.
machine of the recipient.
Verify that the fax is installed
and enabled.
and enabled.
The fax is not installed or is not
enabled.
enabled.
Ensure that Server Fax is dis-
abled.
abled.
Server Fax is enabled.
If the problem persists, for online support information, go to:
•
•
Problems Receiving Faxes
Solutions
Causes
Symptoms
Verify that the printer can
make clean copies. If it can,re-
quest the caller resend the fax.
make clean copies. If it can,re-
quest the caller resend the fax.
There is a problem with the
telephone connection or with
the fax machine of the caller.
telephone connection or with
the fax machine of the caller.
The received fax is blank.
Contact the sender.
The sender loaded the pages
incorrectly.
incorrectly.
If the job contains several
graphics, the printer may not
have enough memory. The
printer does not answer if
memory is low. Delete stored
documents and jobs then wait
for the existing job to com-
plete. This increases available
memory.
graphics, the printer may not
have enough memory. The
printer does not answer if
memory is low. Delete stored
documents and jobs then wait
for the existing job to com-
plete. This increases available
memory.
Not enough memory.
The printer answers the call,
but does not accept incoming
data.
but does not accept incoming
data.
Confirm the original size of the
documents. Documents can be
reduced based on the available
paper supply in the printer.
documents. Documents can be
reduced based on the available
paper supply in the printer.
The paper supply in the printer
does not match the document
size sent.
does not match the document
size sent.
The received fax size is re-
duced.
duced.
10-37
Xerox
®
WorkCentre
®
3335/3345 Multifunction Printer
User Guide
Troubleshooting