Xerox Phaser 850 User Guide
Advanced Features and Troubleshooting Manual
111
Troubleshooting Phaser 850 Printers
Incorrect Media Size
Possible Causes
Solution
An incorrect paper size is loaded in the tray, or
paper narrower than the driver selection is in
the manual feed slot.
paper narrower than the driver selection is in
the manual feed slot.
■
Use only supported paper, transparency, and
envelope sizes.
■
Make sure the size matches the driver
selection.
Ink low - Add ink
Possible Causes
Solution
One or more colors of ink are almost empty.
Add ink soon.
Out of ink
Possible Causes
Solution
One or more colors of ink are empty.
Add ink to continue printing.
Ink sticks jammed
Possible Causes
Solution
One or more ink sticks are stuck in the
ink-loading bin.
ink-loading bin.
■
Open and close the top cover.
■
Press each row of ink sticks in the ink-loading
bin to make sure they are not jammed.
■
Do not use broken ink sticks.
■
Install ink sticks with the tapered side down.
Maintenance Kit Low
Possible Causes
Solution
The Maintenance Kit is almost empty.
Order a replacement Maintenance Kit.
Maintenance Kit Empty
Possible Causes
Solution
The Maintenance Kit is depleted.
■
Replace the Maintenance Kit to continue
printing.
■
If message remains after new kit is installed,
make sure the new counter is also installed.