Xerox SmartSend Support & Software User Guide
6-8
How to Scan
Common Issues
The following are problems sometimes encountered when scanning:
The template does not appear among the list of templates on the device.
The list of templates may need to be refreshed. Devices may refresh automatically at particular time
intervals. However, if the device has not refreshed the list of templates itself, you may need to manually
request that the list be refreshed.
intervals. However, if the device has not refreshed the list of templates itself, you may need to manually
request that the list be refreshed.
Also, be sure the template was published to the device. To view devices to which a template was published,
go to the User Home Page, click View All Workflows, select the workflow, click View publications, select
the publication, and click View publication details. The devices to which the workflow was published will
be displayed within the Selected Devices list.
go to the User Home Page, click View All Workflows, select the workflow, click View publications, select
the publication, and click View publication details. The devices to which the workflow was published will
be displayed within the Selected Devices list.
The template appears among the list of templates on the device even though the template
was deleted or has expired.
was deleted or has expired.
The list of templates may need to be refreshed. See the above issue.
The template specifies that document attributes are to be entered at the device, but I am not
being prompted to enter data.
being prompted to enter data.
Your device may not support data entry at the device. If the attributes are required, the job will fail on
devices that do not support data entry. If attributes are specified as editable at the device but not all of your
devices support data entry, be sure that the attributes are not required. See Save Workflow on page 3-41 for
information on document attribute properties.
devices that do not support data entry. If attributes are specified as editable at the device but not all of your
devices support data entry, be sure that the attributes are not required. See Save Workflow on page 3-41 for
information on document attribute properties.
My job failed because "One or more services [destinations] in the job failed to execute" or
"A login failure occurred."
"A login failure occurred."
Check the details for the destinations as printed on the confirmation report. Your credentials for the
destination may have changed. Update your credentials from the User Home Page by clicking Manage My
Credentials. For more information, see My Credentials on page 2-6 and Managing Destination Credentials
on page 3-13.
destination may have changed. Update your credentials from the User Home Page by clicking Manage My
Credentials. For more information, see My Credentials on page 2-6 and Managing Destination Credentials
on page 3-13.
My job failed with the message "You do not have permission for this workflow."
The workflow may require authentication at the device.
The back side of the cover sheet is included in the output file.
The condition of the scanner hardware and other image settings might cause the back side to be included.
This problem can be avoided by proper maintenance and cleaning of the scanning device. Turning on
background suppression on the device may also resolve this problem.
This problem can be avoided by proper maintenance and cleaning of the scanning device. Turning on
background suppression on the device may also resolve this problem.
How do I scan a document that is not 8.5" x 11" using a 8.5" x 11" or A4 PaperWare cover
sheet (Professional Edition feature)?
sheet (Professional Edition feature)?
You must make sure that the Original Type scan profile properties setting is set to Mixed, either by setting it
at the device, or by publishing and using a customized Xerox PaperWare Settings template with that scan
profile property setting. The device must support Mixed size originals. See Original Type on page 5-6 for
information on the Original Type property, and see Personalize Your PaperWare Form Scan Settings on page
-7 and Personalizing Scan Settings for PaperWare Forms on page 5-13 for information on customizing
PaperWare scan settings.
at the device, or by publishing and using a customized Xerox PaperWare Settings template with that scan
profile property setting. The device must support Mixed size originals. See Original Type on page 5-6 for
information on the Original Type property, and see Personalize Your PaperWare Form Scan Settings on page
-7 and Personalizing Scan Settings for PaperWare Forms on page 5-13 for information on customizing
PaperWare scan settings.