Cisco Cisco TelePresence Management Suite (TMS) Version 15
Troubleshooting
Cisco TelePresence Management Suite Agent Legacy Deployment Guide (13.2)
Page 51 of 55
Cisco VCS provisioning logs
In Cisco VCS, go to
Status > Logs > Event Log
.
The Cisco VCS Event Log is displayed on the format date time process_name: message_details. Messages
related to the TMS Agent all have the process name tprovisioning.
related to the TMS Agent all have the process name tprovisioning.
Use the search field to filter the log by tprovisioning so that only TMS Agent messages are showing. For
more information on the message_details field of the Status event log, see Cisco VCS Administrator Guide
for your version.
more information on the message_details field of the Status event log, see Cisco VCS Administrator Guide
for your version.
Jabber Video client logs
There are currently six Jabber Video log files total, as described below.
The Windows application places its log files in <CSIDL_LOCAL_APPDATA>\Cisco\Logs\. The <CSIDL_
LOCAL_APPDATA> folder is typically:
LOCAL_APPDATA> folder is typically:
n
Windows Vista and Windows 7: %LOCALAPPDATA% (typically %USERPROFILE%\AppData\Local
n
Windows XP: %USERPROFILE%\Local Settings\Application Data\
The folder is hidden by default on these systems.
The Mac OS X application places its log files in ~/Library/Logs/Jabber Video/
Log files created by Jabber Video
File name
Description
Audio.log
Audio-specific information
Audit.log
Communication between Jabber Video and Cisco VCS, see previous section
Client.log
Information related to the client, the GUI and the "business logic" of the client
GStreamer.log
Information from the GStreamer layer
SIP.log
Information from the SIP signalling
TAF.log
Application framework layer information
Log parameters
Logging is controlled by the Logs.ini file located in the same folder. This file has one section for each of the
log files above. If any parameters are not set for a log file, the corresponding values from the Default section
of the file are applied.
log files above. If any parameters are not set for a log file, the corresponding values from the Default section
of the file are applied.
The default parameters include:
n
The maximum file size is 2000000.
n
Two log generations are stored.
Audit.log
The log that will be most useful to you as an administrator is Audit.log. Here, provisioning communication
between Jabber Video and the server is recorded. By looking at the audit log you can tell which advanced
between Jabber Video and the server is recorded. By looking at the audit log you can tell which advanced