Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Appendix C ISN Deployment
ISN VRU Deployments with NIC Routing
Figure C-13 NIC with Type 8, ISN Advanced Speech Deployment, ICM Enterprise
Configuration overview for this deployment model:
•
There are two Network VRUs:
–
A Type 2 if NIC is prerouting calls.
–
A Type 8 if NIC is queuing and transferring calls.
•
Define a Translation Route and labels for the VRU Peripheral (Network VRU labels do not need to
be configured.)
be configured.)
•
Use the ICM Script Editor’s TranslationRouteToVRU node to connect the call to the Network VRU.
Note: The numbers in the figure indicate call flow progression.