Cisco Cisco Unified Customer Voice Portal 10.0(1)
C-57
Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Appendix C ISN Deployment
ISN VRU Deployments with NIC Routing
NIC with Type 2 or 8 ISN Advanced Speech Deployment, ICM Enterprise
In this deployment model, the ISN works with the Voice Gateway to act as the VRU; VRU voice
treatment is provided the Gateway and can include ASR/TTS.
treatment is provided the Gateway and can include ASR/TTS.
When deployed with a NIC being used to queue and transfer calls (VRU Type 8), the NIC interfaces to
the TDM switch to transfer the call to an agent. When deployed with a NIC used to preroute the call
(VRU Type 2), the ISN also acts as a switch to transfer the call to an agent; queuing and network transfers
are not possible.
the TDM switch to transfer the call to an agent. When deployed with a NIC used to preroute the call
(VRU Type 2), the ISN also acts as a switch to transfer the call to an agent; queuing and network transfers
are not possible.
Note
The ISN Voice Browser is not part of this deployment.
shows the call flow for the Type 2 deployment model; in this figure, the ISN transfers the
shows the call flow for the Type 8 deployment model; in this figure, the NIC transfers
the call.
Note
For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the
Gatekeeper is not shown.
Gatekeeper is not shown.
Figure C-12 NIC with Type 2, ISN Advanced Speech Deployment, ICM Enterprise
Note: The numbers in the figure indicate call flow progression.