Cisco Cisco WebEx Training Center WBS30 White Paper
BERSIN & ASSOCIATES © 2011
BERSIN & ASSOCIATES
Research Bulletin | 2011
BERSIN & ASSOCIATES, LLC
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BERSIN & ASSOCIATES
Research Bulletin | 2011
BERSIN & ASSOCIATES © 2011
A Review of WebEx Training Center
Janet Clarey | Page 14
Janet Clarey | Page 14
THIS MATERIAL IS LICENSED BY CISCO SYSTEMS FOR DISTRIBUTION ONLY.
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“Application programming interfaces” or APIs offer the ability for one application or tool to speak to or be embedded within other
applications or tools – a hallmark of Web 2.0 technology.
Integration
LMS Integration
WebEx Training Center can be integrated with most leading LMS solutions; open APIs
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.
Integrated VoIP
Learners can use PC speakers and a microphone / headset to listen and talk (when
enabled by the instructor) instead of relying on a telephone.
enabled by the instructor) instead of relying on a telephone.
Integrated Audio
Learners can use integration audio (users join using a phone via call-in or call-back),
VoIP and third-party telephony services (audio-conferencing bridge) in mixed mode. An
icon next to the user’s name indicates the method of audio he / she has elected to use.
Instructors can mute/ unmute individually or collectively.
VoIP and third-party telephony services (audio-conferencing bridge) in mixed mode. An
icon next to the user’s name indicates the method of audio he / she has elected to use.
Instructors can mute/ unmute individually or collectively.
Integrated Video-
Conferencing
Conferencing
A live video feed of an instructor or learners can be shown using a video camera or
(more often) a desktop webcam.
(more often) a desktop webcam.
Other
End-User Training
WebEx University offers training, mastery and certification programs; free webinars, self-
service training and tutorials; and foundational courses. Courses are also available via The
Cisco Learning Network, including Mastering WebEx Training Center (nine sessions of 2.5
hours delivered over five weeks), Virtual Classroom Instruction Specialist Certification and
Leading Virtual Classroom Instruction.
service training and tutorials; and foundational courses. Courses are also available via The
Cisco Learning Network, including Mastering WebEx Training Center (nine sessions of 2.5
hours delivered over five weeks), Virtual Classroom Instruction Specialist Certification and
Leading Virtual Classroom Instruction.
24 / 7 Technical
Support
Support
Different levels of support are available, including integrated, global support, and are
included in subscription.
included in subscription.
Assist Services
Setup, coaching, recording, facilitation, poll creation, CD recording and many other
assistance opportunities are available.
assistance opportunities are available.
Appendix I: WebEx Training Center Features and Functionality (cont’d)
Source: Bersin & Associates, 2011.