Cisco Cisco Unified MeetingPlace Audio Server Maintenance Manual

Cisco MeetingServer 5.1 System Manager’s Guide   

 

                  151 

 

Cisco Systems 

 

March 2003 

7 Solving 

Problems 

The topics in this chapter include: 

•

 

How users reach assistance 

•

 

Responding to user problems and requests 

•

 

Handling alarms 

•

 

Interpreting alarms on the server 

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Ensuring optimum sound quality 

•

 

Disaster recovery 

 

Occasionally, users need assistance before entering a meeting or need to ask 
questions about MeetingPlace features while a meeting is in progress. The 
person who provides telephone assistance is the system attendant (company 
operator, as designated in the usage parameters). 

•

 

Before joining a meeting—If a caller has entered MeetingPlace and has 
not identified a meeting number, pressing zero on the telephone transfers 
the caller to the attendant. 

•

 

While in a meeting—If a caller has identified a meeting or is in a 
meeting and selects zero, that caller is transferred to the attendant. 

While connected to the attendant from within a meeting, the user can 
either press #2 to disconnect the attendant or press #1 to return to the 
meeting with the attendant. 

Depending on how you have trunked your system, callers can get assistance 
in different ways. 

•

 

In-meeting assistance—When a user presses #0, MeetingPlace seizes a 
second trunk and creates a loop-through connection to the attendant 
while the person is talking. 

•

 

Out-of-meeting assistance—If the caller is connected to MeetingPlace 
on a trunk that can be flashed, a flash transfer is used to connect the 
caller to assistance. If the incoming trunk is not capable of receiving a 
flash, a loop-through connection is made.