Cisco Cisco Unified MeetingPlace Audio Server Maintenance Manual
Cisco MeetingServer 5.1 System Manager’s Guide
153
Cisco Systems
March 2003
•
Locked profile—The user’s profile may be locked—caused by too many
unsuccessful login attempts from the phone. Reset the locked profile as
follows:
unsuccessful login attempts from the phone. Reset the locked profile as
follows:
1.
From the MeetingTime Configure tab, select the User Profile topic.
2.
Locate the user’s profile by performing a search on their User ID.
3.
Enter a new password for the user in the User Password field.
When creating the new password, enter a value in the Last Changed field
that is beyond the Change User Password (Days) value to ensure that the
user enters a new password the next time they log into the system.
that is beyond the Change User Password (Days) value to ensure that the
user enters a new password the next time they log into the system.
Notes:
•
If you cannot locate a user profile, make sure you have
selected the appropriate option button in the Find dialog
box. There are three buttons from which to choose:
selected the appropriate option button in the Find dialog
box. There are three buttons from which to choose:
•
User ID
•
Last Name
•
Profile Number
•
You may have confused the profile number with the User
ID. The Profile Number is the number you enter over the
phone to identify yourself to MeetingPlace. This is often an
extension number. The User ID identifies users to the
MeetingTime software and is often the user’s e-mail or
LAN login name.
ID. The Profile Number is the number you enter over the
phone to identify yourself to MeetingPlace. This is often an
extension number. The User ID identifies users to the
MeetingTime software and is often the user’s e-mail or
LAN login name.
•
System managers may decide to allow their help desk staff
or attendants to lock/unlock profiles. For further
information on how to configure this functionality, refer to
Chapter 2.
or attendants to lock/unlock profiles. For further
information on how to configure this functionality, refer to
Chapter 2.
User Forgot Meeting IDs or Meeting Dates
If the user has forgotten the meeting ID or date, you can locate the information
from the Schedule or Attend tabs in MeetingTime by identifying the date, the
person who scheduled the meeting, and/or the Meeting Name. If the user does
not have sufficient information to locate the meeting, the person who
scheduled it should be contacted. (Make sure that contacts and attendants
know how to find meetings for users in MeetingTime.)
from the Schedule or Attend tabs in MeetingTime by identifying the date, the
person who scheduled the meeting, and/or the Meeting Name. If the user does
not have sufficient information to locate the meeting, the person who
scheduled it should be contacted. (Make sure that contacts and attendants
know how to find meetings for users in MeetingTime.)