Cisco Cisco Unified MeetingPlace Audio Server Maintenance Manual
Cisco MeetingServer 5.1 System Manager’s Guide
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Cisco Systems
March 2003
Raw Data Reports........................................................................................ 127
Setting Up the Database........................................................................ 127
Summary of Raw Data Reports ............................................................ 128
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Maintenance..................................................................................131
Backing Up.................................................................................................. 131
Disk Backup.......................................................................................... 131
M3 Shadow Server Backup .................................................................. 132
Tape Backup ......................................................................................... 132
Guidelines for Tape Backups................................................................ 132
Performing the Tape Backup ................................................................ 132
Results of the Tape Backup .................................................................. 135
Cleaning the Head of the Tape Drive ................................................... 136
Planning for Outages ................................................................................... 136
Shutting Down MeetingPlace ............................................................... 136
Starting MeetingPlace........................................................................... 139
Maintaining the MeetingPlace M3 Server .................................................. 141
Maintaining the User Database ................................................................... 141
MeetingPlace Directory Services.......................................................... 142
Maintaining the Database Manually..................................................... 142
Changing Information for a Group of Users......................................... 148
Changing Information for a Profile User .............................................. 149
Configuration Record-Keeping ................................................................... 149
System Configuration Records ............................................................. 150
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Solving Problems .........................................................................151
How Users Reach Assistance ...................................................................... 151
How the Trunk Configuration Affects Assistance................................ 151
Support for the System Manager .......................................................... 152
Responding to User Problems and Requests............................................... 152
Troubleshooting User Problems ........................................................... 152
Responding to Requests for More Time or Ports ................................. 155
Helping Users with MeetingPlace Features ................................................ 156
Using Meeting Messages ...................................................................... 156
Listening to a Roll Call of Meeting Participants .................................. 156
Recording a Meeting............................................................................. 157
Joining Breakout Sessions .................................................................... 157
Securing a Meeting ............................................................................... 157
Scheduling Recurring Meetings............................................................ 158
Rescheduling Recurring Meetings........................................................ 158
Deleting Recurring Meetings................................................................ 158
Scheduling Continuous Meetings ......................................................... 158
Scheduling Immediate Meetings........................................................... 159
Scheduling and Hosting Lecture-style Meetings .................................. 159
Scheduling a Large Meeting ................................................................. 161
Scheduling a Q&A Meeting.................................................................. 161