Cisco Cisco Unified MeetingPlace Audio Server Maintenance Manual
7-2 Solving problems
Cisco MeetingPlace Audio Server System Manager’s Guide
February 27, 2004
Troubleshooting user problems
This section describes common user problems, requests, and solutions.
Problem: User cannot log on
N
OTES
•
When creating a new password, enter a value for the Last Changed field
that is beyond the Change User Password (Days) value to ensure the user
enters a new password the next time they log on to the system.
that is beyond the Change User Password (Days) value to ensure the user
enters a new password the next time they log on to the system.
•
If you cannot locate a user profile, make sure you selected the appropriate
option button in the Find dialog box. There are three buttons from which to
choose: User ID, Last Name, and Profile Number.
option button in the Find dialog box. There are three buttons from which to
choose: User ID, Last Name, and Profile Number.
•
You may have confused the profile number with the user ID. The profile
number is the number you enter over the phone to identify yourself to
MeetingPlace. This is often an extension number. The user ID identifies
users to the MeetingTime software and is often the user’s e-mail or LAN
logon name.
number is the number you enter over the phone to identify yourself to
MeetingPlace. This is often an extension number. The user ID identifies
users to the MeetingTime software and is often the user’s e-mail or LAN
logon name.
•
System managers can allow their help desk staff or attendants to lock and
unlock profiles. For more information, see
unlock profiles. For more information, see
Problem
Solution
User forgets telephone
password
password
Issue a new password using the MeetingTime Preferences tab (User Profile,
Profile Password field).
Profile Password field).
User forgets MeetingTime
password
password
Assign a new password using either the Preferences tab or Configure tab
(User Profiles, Workstation Password field).
(User Profiles, Workstation Password field).
User forgets meeting
password
password
Look up the password in the Schedule tab.
User cannot log on
There may be several causes and solutions.
• User forgot the password. A user forgot either their telephone profile
password or workstation (MeetingTime or MeetingPlace Web)
password. See the preceding section for solutions.
password. See the preceding section for solutions.
• User is missing a profile. A user does not have a profile on the system.
Assign a new profile using the Configure tab (User Profiles). For details
on creating a profile see
on creating a profile see
• User’s profile is locked. The user’s profile may be locked, because of
multiple unsuccessful logon attempts from the phone. Reset the locked
profile as follows:
profile as follows:
1. In the MeetingTime Configure tab, select the
User Profile
topic.
2. Locate the user’s profile by searching for the user ID.
For the
User password
field, enter a new password.