Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

See the Configuration and Administration Guide for Cisco Unified Customer Voice Portal for
additional information.

Checklist of Specific Tasks at the Parent

Following is a list of tasks specific to setting up the parent..

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How to Configure the IPCC Enterprise Gateway PG

Complete the following steps to configure the PG:

Start the Configuration Manager on the Admin Workstation. To start the Configuration Manager,
double-click on its icon within the Unified ICME Admin Workstation program group.

For information about the Configuration Manager, see the ICM Configuration Guide for Cisco
Unified ICM Enterprise.

Follow the instructions in the Peripheral Gateway chapter of the ICM Installation Guide for
Cisco Unified ICM Enterprise  using the following IPCC Enterprise Gateway-specific settings:

In the Peripheral Gateway Properties dialog box: Client Type Selection. Select IPCC Enterprise
Gateway as your “switch” PG type.

You cannot also select VRU. If you attempt to add a VRU in this case, an error message is
displayed.

In the Advanced tab of the PG Explorer, ensure that Agent autoconfiguration is disabled in
order for the IPCC Enterprise Gateway PG to function properly.

See the 

 (http://www.cisco.com/

en/US/products/sw/custcosw/ps1001/products_installation_and_configuration_guides_list.html)
.

When you bring up the Gateway PG, the autoconfiguration takes place.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)