Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Deploying Contact Center Gateway with Cisco
Unified Contact Center Enterprise or Cisco Unified
System Contact Center Enterprise

This chapter provides instructions for deploying the Contact Center Gateway feature with a
child Unified CCE or a child Unified SCCE.

This chapter contains the following topics:

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Prerequisites for a Contact Center Gateway Setup

Before setting up your Contact Center Gateway you need to have done the following:

1. Installed and configured a Unified CCE or Unified SCCE child system.

Step-by-step instructions for configuring Unified CCE are included in the 

 (http://

www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_installation_guides_list.html).

Step-by-step instructions for configuring Unified SCCE are included in the 

 (http:/

/www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_installation_guides_list.html)
. Configuration is done using the IPCC Enterprise Web Administration Tool, which has
online Help for guidance. During installation, Unified SCCE installs a VRU PG with a
VRU PIM for connecting with Unified CVP. Unified IP IVR connects through the IPCC

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)