Cisco Cisco WebEx Meeting Center WBS29.8 White Paper
September 23, 2016
6 TalkingPointz
As Microsoft continues to invest in Office 365, the
direct offer is emerging with new capabilities. For
example, Microsoft recently announced near-live
translation services associated with Skype for
Business Meeting Broadcasts. This is an optional
Office 365 service that lets companies host web
conferences in a broadcast environment with thou-
sands of participants. The end result is years of frus-
trating changes to the web conferencing services
on which Microsoft customers rely on a daily basis.
direct offer is emerging with new capabilities. For
example, Microsoft recently announced near-live
translation services associated with Skype for
Business Meeting Broadcasts. This is an optional
Office 365 service that lets companies host web
conferences in a broadcast environment with thou-
sands of participants. The end result is years of frus-
trating changes to the web conferencing services
on which Microsoft customers rely on a daily basis.
Findings
More than half of line-of-business managers at
large enterprises report that most or all of their
workers regularly use some sort of web or
video conferencing tools, according to Dimension
Data’s 2016 Connected Enterprise survey. Mean-
while, 88% of IT departments have deployed web
conferencing solutions or services to employees.
large enterprises report that most or all of their
workers regularly use some sort of web or
video conferencing tools, according to Dimension
Data’s 2016 Connected Enterprise survey. Mean-
while, 88% of IT departments have deployed web
conferencing solutions or services to employees.
2
Both raw data and customer interviews confirm
that Cisco WebEx drives stronger adoption than
that Cisco WebEx drives stronger adoption than
Skype for Business in enterprise environments,
even in organizations that have access to both
paid services. For example, a Manager of
Conferencing Technology at a healthcare provider
with more than 4,500 employees has enterprise
licensing for both services and stated that nearly
all of its 45,000 meetings each year are con-
ducted with Cisco web and video technology.
Reasons for this center around greater ease
of use with WebEx compared with Skype for
Business, and the productivity benefit related to
a more intuitive conferencing solution.
even in organizations that have access to both
paid services. For example, a Manager of
Conferencing Technology at a healthcare provider
with more than 4,500 employees has enterprise
licensing for both services and stated that nearly
all of its 45,000 meetings each year are con-
ducted with Cisco web and video technology.
Reasons for this center around greater ease
of use with WebEx compared with Skype for
Business, and the productivity benefit related to
a more intuitive conferencing solution.
This aligns with Gartner’s recent Magic Quad-
rant for Unified Communications 2016 report
that stated, “Enterprises regularly report dissat-
isfaction with the quality and capabilities of the
SfB [Skype for Business] audio conferencing and
video conferencing functionalities and often
maintain separate conferencing services for
business-critical use cases, as required.”
rant for Unified Communications 2016 report
that stated, “Enterprises regularly report dissat-
isfaction with the quality and capabilities of the
SfB [Skype for Business] audio conferencing and
video conferencing functionalities and often
maintain separate conferencing services for
business-critical use cases, as required.”
None
13%
Few
14%
Some
20%
Most
27%
All
26%
53.1%
Cisco
21.9%
Citrix
12.4%
Microsoft
12.6%
Other
How many employees
in your department
regularly use web
conferencing?
Source: Dimension Data Connected Enterprise Survey, 2016