Cisco Cisco TelePresence Management Suite (TMS) Version 15
Cisco VCS Reports Data Import Failure
If Cisco VCS raises a Cisco TMS ticket with the alarm "TMS Provisioning Extension services data import failure", there is
a problem with the data format or the number of entries received from Cisco TMSPE.
a problem with the data format or the number of entries received from Cisco TMSPE.
"Would cause the VCS to exceed internal table limits"
A Cisco VCS cluster of any size supports the import of:
■
10,000 users for provisioning
■
10,000 FindMe accounts
■
15 devices for each user
■
200,000 phonebook entries
If the above alarm is raised, the maximum number of users, FindMe accounts, or phone book entries has been
exceeded.
exceeded.
Corrective actions:
First verify that the number of entries reported is correct:
1.
In Cisco TMS, go to Administrative Tools > Provisioning Extension Diagnostics.
2.
Next to the relevant service (Users, Phone Book, or FindMe), click Cleanup.
3.
Go to Systems > Navigator and navigate to the Cisco VCS.
4.
Open the Provisioning tab.
5.
Scroll to the bottom of the tab and click Perform Full Synchronization.
If the alarm was due to data duplication in Cisco TMSPE, the synchronization should now complete successfully.
If Cisco VCS limitations are still exceeded, view the Cisco VCS event log for details.
■
Move groups to a cluster with available capacity if user and/or FindMe limitations are exceeded.
■
Reduce the total number of phone book entries in Cisco TMS if it exceeds 200 000.
"Unrecognized data format"
If the ticket reports that "One or more records imported from the TMS Provisioning Extension services have been
dropped due to unrecognized data format", the problem is one of the following:
dropped due to unrecognized data format", the problem is one of the following:
■
The record is not in a recognized format
■
A mandatory field, for example FindMe URI, is either empty or missing from the record
■
A field contains the wrong type of data/an invalid value
Corrective actions:
1.
See the Cisco VCS event log for details.
2.
Correct the errors based on the event log.
Users Get "Out of licenses" Message
If users get an error message saying "Out of Licenses" when signing in to Cisco Jabber Video for TelePresence, this
usually indicates that the maximum concurrent number of users has been exceeded. However, if this happens
immediately after setting up Cisco TMSPE, the message may be due to a misconfiguration.
usually indicates that the maximum concurrent number of users has been exceeded. However, if this happens
immediately after setting up Cisco TMSPE, the message may be due to a misconfiguration.
To check this:
1.
Go to Systems > Navigator.
2.
Select the Cisco VCS the client is trying to sign into and go to the Provisioning > Devices pane.
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Cisco TelePresence Management Suite Provisioning Extension with Cisco VCS Deployment Guide