Cisco Cisco TelePresence Management Suite (TMS) Version 15
Portal Troubleshooting
Cannot Access FindMe or Smart Scheduler
Error message: Access denied. Verify that all critical Windows Updates are installed on the server.
Using Search History to Diagnose FindMe Issues
Looking at search history (on the Cisco VCS or Cisco VCS cluster that hosts the relevant user account) is usually the
best place to start diagnosing FindMe-related problems.
best place to start diagnosing FindMe-related problems.
The search history shows the search for the FindMe ID and then how User Policy forks the call to look at all the devices
in the currently active location. The results of the searches for each device are also shown.
in the currently active location. The results of the searches for each device are also shown.
Uninstalling Cisco TMSPE
There are two ways to uninstall Cisco TMSPE. The operation will be logged in different locations depending on your
system configuration and the uninstallation method, as described below. No log data is deleted by uninstalling Cisco
TMSPE.
system configuration and the uninstallation method, as described below. No log data is deleted by uninstalling Cisco
TMSPE.
Using the Installer
1.
Run the installer.
2.
Follow the onscreen instructions to uninstall.
A log of the uninstallation will be created in:
C:\Program Files(x86)\TANDBERG\TMS\wwwTMS\Data\Logs\Install.
C:\Program Files(x86)\TANDBERG\TMS\wwwTMS\Data\Logs\Install.
Note that starting the uninstallation process stops the Windows service, and that cancelling the uninstallation will not
restart the service. See
restart the service. See
for instructions.
Using the Control Panel
1.
2.
Open the Add/Remove Programs list of the Windows Control Panel.
3.
Locate Cisco TMS Provisioning Extension in the list and click Remove.
A log of the uninstallation will be created in the server's Temp folder. To access the log:
1.
Go to Start > Run.
2.
Type %Temp% and click OK to open the folder.
3.
Look for a file name that starts with MSI and has the extension .LOG.
Reusing or Replacing the Existing SQL Database When Reinstalling
Cisco TMSPE does not automatically delete the Cisco TMSPE SQL databases when uninstalling. The installer will detect
existing Cisco TMSPE SQL databases, and you will be asked if you want to reuse the databases.
existing Cisco TMSPE SQL databases, and you will be asked if you want to reuse the databases.
Microsoft SQL Server 2008 and later versions.
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Cisco TelePresence Management Suite Provisioning Extension with Cisco VCS Deployment Guide