Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
Manually Resolving Any Remaining Duplicate Appointments in Exchange Resource Calendars
In some deployments, there may be a small number of duplicate Exchange appointments in the resource calendars
that are not identified or cleaned up automatically during the upgrade to Cisco TMS this version of Cisco TMS.
that are not identified or cleaned up automatically during the upgrade to Cisco TMS this version of Cisco TMS.
It is most likely that the duplicates occurred if conferences were created either from Conference Templates, or by
copying existing conferences in versions of Cisco TMS earlier than 14.4, and these conferences were subsequently
edited (either in Cisco TMS or in Microsoft Exchange) in 14.4 or 14.4.1.
copying existing conferences in versions of Cisco TMS earlier than 14.4, and these conferences were subsequently
edited (either in Cisco TMS or in Microsoft Exchange) in 14.4 or 14.4.1.
Use the following procedure to identify and resolve these duplicate Exchange appointments:
1.
Log on to the Cisco TMSXE server and run the Meeting Analyzer with a search window from now to the end of
your scheduling horizon.
your scheduling horizon.
For large deployments we recommend doing this outside business hours, or that you run the Meeting Analyzer
with a smaller search window, as this will reduce the load on the Exchange server.
with a smaller search window, as this will reduce the load on the Exchange server.
2.
In the Meeting Analyzer report, look for appointments that are flagged as “No matching conferences found in
Cisco TMS”.
Cisco TMS”.
If there are no appointments with this flag, no further action is required.
If you do see flagged appointments, continue to step 3.
3.
Logged in as a user with full access to the Exchange resource calendars:
a.
Open Microsoft Outlook.
b.
Find one of the duplicate appointments identified in step 2.
4.
If the duplicate appointment has a different start time, end time, or subject than its counterpart in Cisco TMS,
delete it from all Exchange resource calendars.
delete it from all Exchange resource calendars.
If there are no differences between the appointments, follow the procedure in 'Forcing a change to identify the
correct appointment', below.
correct appointment', below.
5.
Go to step 3 and process another problematic appointment.
Forcing a Change to Identify the Correct Appointment
If there are two or more appointments in the resource calendar with the same start time, end time, and subject, you
will be unable to differentiate between the duplicate and any appointments that you have to delete. To force a
change that will enable you to see a difference and therefore identify the correct appointment:
will be unable to differentiate between the duplicate and any appointments that you have to delete. To force a
change that will enable you to see a difference and therefore identify the correct appointment:
1.
In Cisco TMS, go to
Booking > List Conferences
, and locate the conference.
2.
Edit the conference, reduce its duration by 5 minutes and click Save Conference.
This duration is important as Cisco TMSXE will ignore changes of 3 minutes or less.
3.
Wait for the Cisco TMSXE replicator to process the change and update the Exchange resource calendars with
the new end time—this could take a few minutes.
the new end time—this could take a few minutes.
4.
The appointment in Exchange that has a new end time is the one that is correctly linked to Cisco TMS: now
delete the one or more duplicate appointments that did not get a new end time.
delete the one or more duplicate appointments that did not get a new end time.
5.
In Cisco TMS, reinstate the original end time of the conference.
Instructions for Customers Upgrading from 14.4 or 14.4.1 Who Use Cisco TMSXN
.
14
Cisco TelePresence Management Suite Installation and Upgrade Guide
Prerequisites