Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
Upgrading Cisco TMS and Resolving Duplicate Conferences
Customers who use Cisco TMSXN and are upgrading from 14.4 or 14.4.1 must first upgrade to this version of Cisco
TMS, and then follow this procedure as soon as possible after upgrading, but it does not need to be done imme
diately, nor does it require a maintenance window:
TMS, and then follow this procedure as soon as possible after upgrading, but it does not need to be done imme
diately, nor does it require a maintenance window:
1.
Wait 15 minutes for the Cisco TMSXN Synchronizer to process data from Cisco TMS.
2.
In Cisco TMS, check for a critical TMS ticket stating: 'Conference series with duplicate external primary keys
found'.
found'.
If you do not see this ticket, no further action is required.
If you do see the ticket, continue to step 4.
3.
In TMS Tools, run the
Resolve Duplicate Keys
tool to select the correct conferences from the list of duplicates.
If it is not clear which conference is the correct one, review the Domino calendars for the systems involved in
the conference. If most or all of the resource calendars are in agreement with one of the duplicate
conferences, that is probably the correct one to select.
the conference. If most or all of the resource calendars are in agreement with one of the duplicate
conferences, that is probably the correct one to select.
If it is still not possible to identify the correct conference, contact the conference owner.
Restarting the Cisco TMSXN Synchronizer
This process will initiate a re-replication from Cisco TMS to Domino, so that all future bookings that exist in Cisco TMS
will be written to Domino if they do not already exist:
will be written to Domino if they do not already exist:
1.
From Domino Administrator, open
Files > Video Conference Resources
.
2.
Go to
Reservations > By Date
, and select any reservation.
3.
Select
Actions > Restart Synchronizer
.
4.
Monitor the Domino log file, and wait for a statement that says:
Agent printing: Synchronizer from zero finished
.
Once you see this statement, all bookings from Cisco TMS have been re-replicated to Domino.
Versions Earlier than 14.2
Cisco TMS time zone support was improved in 14.2, and a time zone update tool was provided to mitigate dis
crepancies in time zone data after upgrading from previous versions. The last version that supported this tool was
14.3.2.
crepancies in time zone data after upgrading from previous versions. The last version that supported this tool was
14.3.2.
You must upgrade to 14.3.2 and run the time zone tool before upgrading to the current version if:
■
You have users scheduling conferences from both the United States and Europe, or both the northern and the
southern hemispheres.
southern hemispheres.
■
You are in a country where DST rules vary between states or regions, for example Australia.
Caution:
Upgrading directly in either of the above scenarios will lead to data inaccuracies.
You do not need to upgrade by way of 14.3.2 if Cisco TMS and all organizers booking meetings on your telepresence
network are in the same time zone or in time zones with the same DST rules, such as the United States excluding Ari
zona and Hawaii.
network are in the same time zone or in time zones with the same DST rules, such as the United States excluding Ari
zona and Hawaii.
For details and instructions on the time zone update, see Cisco TMS Installation and Upgrade Guide for 14.3.2.
After sorting out any time zone inconsistencies, you can upgrade to 15.1.
15
Cisco TelePresence Management Suite Installation and Upgrade Guide
Prerequisites