Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
If the applet is installed, but not loading, a proxy server might be preventing the Java applet from retrieving the neces
sary data from the Cisco TMS server. To open the Java console, right-click the Java icon in the systray and select
Open Console. Error messages stating "Unknown source" will be displayed. To solve this problem, try one or more of
the points below.
sary data from the Cisco TMS server. To open the Java console, right-click the Java icon in the systray and select
Open Console. Error messages stating "Unknown source" will be displayed. To solve this problem, try one or more of
the points below.
Basic Steps
■
to download and install Java.
■
If using the server's IP address when accessing Cisco TMS, try again with the hostname for the Cisco TMS
server.
server.
■
Configure the Java client through the Java Control Panel to use Direct Connection rather than using the
browser's proxy settings.
browser's proxy settings.
Advanced Steps
The proxy server may need to be configured to allow this kind of traffic from the Cisco TMS server to the clients.
Applet Is Slow to Load or will not Load Completely
The applet will normally be finished loading within 5 seconds of opening the page. If you experience a significantly
higher loading time, try the points below.
higher loading time, try the points below.
Basic Steps
■
Turn off caching in Java and delete the existing temporary files:
a.
Open the Java Control Panel.
b.
Click the General tab.
c.
Click Settings, click View Applets.
d.
De-select Enable Caching in the lower left corner.
e.
Click OK.
f.
Click Delete Files.
g.
Select all check boxes.
h.
Click OK.
i.
Click OK.
j.
Click OK.
■
Remove old or duplicate Java clients from Internet Explorer:
a.
Click Tools in the Internet Explorer menu.
b.
Click the Programs tab.
c.
Click Manage Add-ons.
d.
Disable all old or duplicate Java plug-ins.
■
Remove Google Desktop. We have seen issues where Google Desktop is conflicting with the Java plug-in and
significantly increasing the loading time of Java applets. Other desktop search engines have not displayed the
same symptoms.
significantly increasing the loading time of Java applets. Other desktop search engines have not displayed the
same symptoms.
■
If using Java JRE version 6, update 15 or later, you will need to de-select Enable the next generation Java
plug-in… under Advanced on the Java Control Panel to make the Graphic Monitor work as expected.
plug-in… under Advanced on the Java Control Panel to make the Graphic Monitor work as expected.
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Cisco TelePresence Management Suite Administrator Guide
Troubleshooting