Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Applet does not Load
Java Runtime Environment may not be installed on the computer, and the computer does not have direct access to the
Internet to download it automatically.
Internet to download it automatically.
If the applet is installed, but not loading, a proxy server might be preventing the Java applet from retrieving the necessary
data from the Cisco TMS server. To open the Java console, right-click the Java icon in the systray and select Open Con-
sole. Error messages stating "Unknown source" will be displayed. To solve this problem, try one or more of the points
below.
data from the Cisco TMS server. To open the Java console, right-click the Java icon in the systray and select Open Con-
sole. Error messages stating "Unknown source" will be displayed. To solve this problem, try one or more of the points
below.
Basic Steps
■
to download and install Java.
■
If using the server's IP address when accessing Cisco TMS, try again with the hostname for the Cisco TMS server.
■
Configure the Java client through the Java Control Panel to use Direct Connection rather than using the browser's
proxy settings.
proxy settings.
Advanced Steps
The proxy server may need to be configured to allow this kind of traffic from the Cisco TMS server to the clients.
Applet Is Slow to Load or will not Load Completely
The applet will normally be finished loading within 5 seconds of opening the page. If you experience a significantly
higher loading time, try the points below.
higher loading time, try the points below.
Basic Steps
■
Turn off caching in Java and delete the existing temporary files:
a.
Open the Java Control Panel.
b.
Click the General tab.
c.
Click Settings, click View Applets.
d.
De-select Enable Caching in the lower left corner.
e.
Click OK.
f.
Click Delete Files.
g.
Select all check boxes.
h.
Click OK.
i.
Click OK.
j.
Click OK.
■
Remove old or duplicate Java clients from Internet Explorer:
a.
Click Tools in the Internet Explorer menu.
b.
Click the Programs tab.
c.
Click Manage Add-ons.
d.
Disable all old or duplicate Java plug-ins.
■
Remove Google Desktop. We have seen issues where Google Desktop is conflicting with the Java plug-in and
significantly increasing the loading time of Java applets. Other desktop search engines have not displayed the
same symptoms.
significantly increasing the loading time of Java applets. Other desktop search engines have not displayed the
same symptoms.
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Cisco TelePresence Management Suite Administrator Guide
Troubleshooting