Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
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The software upgrade is either in progress, has aborted, or has completed. Consult your endpoint documentation
for information on how to verify results of the software upgrade.
for information on how to verify results of the software upgrade.
Tickets not Raised
If there is less than 10% free disk space or the database is larger than 90% of its maximum size, and no tickets are
raised, try the steps below.
raised, try the steps below.
Basic Steps
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Check the logs for symptoms or error messages at C:\Program Files\TANDBERG\TMS\data\Logs\TMSDebug\log-
TMSServerDiagnosticsService.txt on the server.
TMSServerDiagnosticsService.txt on the server.
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Restart TMSServerDiagnosticsService. For more information about this Windows service, see
.
Conference Scenarios
This section covers possible issues with Cisco TMS conferences.
Call Does Not Start
If the log in the
Conference Control Center
is almost empty, containing only one line that says "Created", or several
related to conference changes but none to the launching of the conference, try the steps below.
Basic Steps
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Check the logs for symptoms or error messages at C:\Program Files\TANDBERG\TMS\data\Logs\TMSDebug\log-
liveservice.txt on the server.
liveservice.txt on the server.
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for more information on this Windows service.
Advanced Steps
Using Wireshark, verify that Cisco TMS is sending commands to all systems involved in the call.
Java Applet Scenarios
The
Conference Control Center
and
Graphical Monitor
use a Java applet for displaying dynamic information. This sec-
tion covers possible troubleshooting scenarios involving the Java applet and how to resolve them.
Username and Password Prompt Keeps Reappearing
The Java Applet will require the users to authenticate themselves if the Cisco TMS server is not part of the domain (or
trusted by the domain) that the user is logged into.
trusted by the domain) that the user is logged into.
Basic Steps
Insert the username and password when prompted for each session.
Advanced Steps
Make the Cisco TMS server part of the domain.
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Cisco TelePresence Management Suite Administrator Guide
Troubleshooting