Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual

Conference scenarios

This section covers possible issues with Cisco TMS conferences.

Call does not start

If the log in the

Conference Control Center

is almost empty, containing only one line that says "Created",

or several related to conference changes but none to the launching of the conference, try the steps below.

Basic steps

Check the logs for symptoms or error messages at C:\Program
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-liveservice.txt on the server.

Restart TMSLiveService. See

for more information on this Windows service.

Advanced steps

Using Wireshark, verify that Cisco TMS is sending commands to all systems involved in the call.

Cisco TelePresence Management Suite Administrator Guide (14.4)

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Troubleshooting

Conference scenarios