Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Problems With Attachments and Recordings
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If the template does exist, make sure that the directory permissions allow
Cisco Unified MeetingPlace Web Conferencing to access the template files, that is, set the
Everyone group with full access permissions and then restrict who is a member of that group.
Cisco Unified MeetingPlace Web Conferencing to access the template files, that is, set the
Everyone group with full access permissions and then restrict who is a member of that group.
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If the templates are not in the \Template directory, re-install the template files.
Caution
If a reinstall is run, any customized files that are not read-only are overwritten.
How to Resolve Problems With Attachments and Recordings
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No Recording Space Available
Problem
User hears a prompt stating that no recording space is available.
Possible Cause
The “No recording space available” prompt plays when there are issues starting up
a recording leg. One example of when this occurs is when someone attempts to start a recording
when recording resources are all used up (currently limited to 100).
when recording resources are all used up (currently limited to 100).
Solution
Wait before trying to start recording again.
Possible Cause
The Recording/Streaming Service (RSS) is not running.
Solution
Verify the issue by using the CLI below to show the service is stopped:
[root@geldridg-kapp ~]# mpx_sys status
…
rss is stopped...
…
To try and get the service running again….
[root@geldridg-kapp ~]# service mpx_rssctrl start
Starting MeetingPlace Recording/Streaming Service: [ OK ]
[root@geldridg-kapp ~]#