Cisco Cisco WebEx Support Center WBS29.13 Administrator's Guide
Chapter 16: CSV File Format Reference
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To ensure that your CSV file contains all required column headings, in
their proper format, WebEx strongly recommends that you create a CSV
file template.
their proper format, WebEx strongly recommends that you create a CSV
file template.
The account-information fields in a CSV file are not case-sensitive. Thus,
you can type values in either uppercase or lowercase letters, or a
combination of both. However, the values that appear in the user's profile
on your site
you can type values in either uppercase or lowercase letters, or a
combination of both. However, the values that appear in the user's profile
on your site
—such as the user's name—will appear as you type them in
the CSV file. Also users must type their default passwords exactly as you
specify them in the CSV file to log in to their accounts.
specify them in the CSV file to log in to their accounts.
Refer to Account-Information Fields below for the correct format for user
account information.
account information.
Once you finish specifying user account information, ensure that you save
the spreadsheet file as a CSV file.
the spreadsheet file as a CSV file.
If you specify any information for a user account incorrectly, Site
Administration cannot create that account. In this case, Site Administration
generates a list of records for the accounts that it was unable to create,
including the cause for each error. You can download a file containing
these records to your computer for reference or to correct the errors
directly in that file.
Administration cannot create that account. In this case, Site Administration
generates a list of records for the accounts that it was unable to create,
including the cause for each error. You can download a file containing
these records to your computer for reference or to correct the errors
directly in that file.
If, after uploading a CSV file, you want to change information that you
specified for one or more user accounts, you can edit accounts individually
using Site Administration>Edit User List. Or, you can contact your
WebEx account manager for assistance.
specified for one or more user accounts, you can edit accounts individually
using Site Administration>Edit User List. Or, you can contact your
WebEx account manager for assistance.
Creating a CSV File Template
1
On the navigation bar, under Manage Users, click Import/Export Users.
2
On the Batch Import/Export Users page, click Export. A message will
display staying that your request is received. You will receive an email
notification when the export process is complete.
display staying that your request is received. You will receive an email
notification when the export process is complete.
3
Using the link in the email notification, open the file containing the data
that you exported in a spreadsheet program, such as Excel.
that you exported in a spreadsheet program, such as Excel.
4
If you want to only add new user accounts, delete any account data that
the exported file contains. Deleting this data does not affect any existing
accounts when you upload the CSV file to Site Administration.
the exported file contains. Deleting this data does not affect any existing
accounts when you upload the CSV file to Site Administration.