Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide

You have completed the initial setup of Unified CCX. Henceforth, you or the user 
selected as the Unified CCX Administrator (in 

) can access the Unified 

CCX Administration using the Administrator credentials.

To change the configuration settings that you made or to perform additional 
configuration activities, see the Cisco Unified Contact Center Express 
Administration Guide Release 8.0(1), available here: 

Before you install the second node to form a Unified CCX cluster, you should 
configure the server details for this node on the first node.

To configure a new server that needs to be added to form a Unified CCX cluster 
for an HA setup, complete the following steps:

From any computer in the network that meets the requirements described in the 

, enter the following URL in a 

web browser, where servername is the host name or the IP address of the server 
on which you installed Unified CCX and then click the Cisco Unified Contact 
Center Express link.

http://servername/

If you access a server on which you will perform the server setup procedure, enter 
the IP address or the host name of that server. The Unified CCX Administration 
Authentication page displays.

While accessing the Unified CCX Administration for the first time, a security 
alert message might appear prompting you to install a security certificate (signed 
by a third party) if you have not installed a security certificate. This security 
certficate is required for a secure connection to the server. 

 

For more information on how to install a security certificate, see the Cisco Unified