Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

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Cisco Unified CCX Serviceability Administration Guide Release 8.0(1)

Chapter 3 Using Traces

Log Profiles Management

Log Profile is an aggregated entity that preserves trace settings of the following Cisco Unified CCX
services:

•

Cisco Unified CCX Engine (Traces termed as MIVR)

•

Cisco Unified CCX Administration (Traces termed as MADM)

•

Cisco Unified CCX Cluster View Daemon (Traces termed as MCVD)

Log profiles in Unified CCX 8.0 can be one of the following two types:

System Log Profiles: These log profiles are pre-installed with Unified CCX 8.0 and you cannot
modify these profiles.

Table 3-3

provides detailed information on the six system log profiles that are

factory shipped with Unified CCX 8.0:

Custom Log Profiles: If the trace settings generated by system profiles are not sufficient in a
particular scenario, you can create custom log profiles for better troubleshooting. You can upload
and activate these custom log profiles, on a need basis.

Table 3-3

System Log Profiles

Name

Scenario in which this profile
must be activated

Facility

Subfacility

Levels

Outbound

Outbound related issues

MIVR

SS_OB

SS_RM

Debugging(Enabled), XDebugging(1)

AppAdmin

For any issues in Unified CCX
Serviceability

MADM LIB_AXL

LIB_CFG

ADM_CFG

MGR_MGR

ADM_SRV

Debugging(Enabled), XDebugging(None)

Debugging(Enabled), XDebugging(1)

Debugging(Enabled), XDebugging(None)

Media

For calls that fail due to media
issues or some issues with the
media stream transfer

MIVR

LIB_MEDIA

SS_CMT

Debugging(Enabled), XDebugging(1)

Real Time
Data
Problems

For calls that are stuck due to RTR
issues

MIVR

SS_RM

SS_CM

ICD_RTDM

Debugging(Enabled), XDebugging(1)

Call Stuck In
Queue

Call is stuck in some CSQ and it is
not going to an available agent in
that CSQ

MIVR

SS_CM

SS_RM

SS_TEL/SS_SIP

ICD_RTDM

ICD_CTI

Debugging(Enabled), XDebugging(1)

Debugging(Enabled), XDebugging(None)

Debugging(Enabled), XDebugging(1)

Default

This profile can be activated once
an issue is resolved.

This profile has the trace settings as it appears after a fresh installation
of Unified CCX.