Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

You can start and stop Cisco Unified CCX Database service. 

The Unified CCX Serviceability service supports starting and stopping of the following Desktop 
Services:

Cisco Desktop Recording and Playback Service

Cisco Desktop VoIP Monitor Service 

Cisco Desktop LDAP Monitor Service

Cisco Desktop Sync Service

Cisco Desktop Call/Chat Service

Cisco Desktop Agent E-Mail Service

Cisco Desktop Browser and IP Phone Agent Service

Cisco Desktop License and Resource Manager Service

Cisco Desktop Enterprise Service

Cisco Desktop Recording and Statistics Service

You activate and deactivate feature services in the Service Activation window in Cisco Unified CCX 
Serviceability. Services that display in the Service Activation window do not start until you activate 
them. 

Cisco Unified CCX Serviceability allows you to activate and deactivate only feature services (not 
network services). You may activate or deactivate as many services as you want at the same time. Some 
feature services depend on other services, and the dependent services get activated before the feature 
service activates.

To activate or deactivate feature services in Cisco Unified CCX Serviceability, perform the following 
procedure:

Choose Tools and click Service Activation.

The Service Activation web page opens. 

From the Server drop-down list box, choose the sever for which you want to view, activate and deactivate 
feature service and click Go.