Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Chapter 4 Provisioning Cisco Unified CCX

Creating, Modifying, and Deleting Teams

4-40

Cisco Customer Response Solutions Administration Guide, Release 6.0(1)

Note

All agents that are not specifically configured to be part of any team belong to the
default team. A default team is created automatically by the system; you cannot
delete it.

This section describes:

•

Creating a Team Supervisor, page 4-40

•

Creating Teams, page 4-41

•

Modifying Agents on Teams, page 4-42

•

Deleting a Team, page 4-43

Creating a Team Supervisor

Use the User Management web page to assign supervisor privileges to a user.

Procedure

Step 1

From the CRS Administration menu bar, choose Tools > User Management.

Step 2

Do the following:

Select a User ID in the CMUsers list.

Select the S- Supervisor checkbox.

Use the arrow icon to move the User ID to the CRS Administrator /
Supervisor list.

Click Update.

The system lists the existing Administrators and Supervisors.