Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

applications. Experience or training with Java is not required but is useful for 
making best use of the capabilities of the Cisco Unified Communications 
framework.

This guide is divided into three parts. 

Part 1, “Cisco CRS: Overview”, provides an overview of the Cisco CRS 
components and CRS Administration web interface. 

Part 2, “Cisco CRS: Configuration,” describes the tasks necessary for 
configuring Cisco CRS. 

Part 3, “Cisco CRS: Reference,” describes the menu options of the and the 
available real-time reports.

Part 1 contains the following chapters:

Chapter 1

Describes key features of the 
Cisco CRS system. Provides an 
overview of the configuration tasks 
necessary to configure and 
administer Cisco CRS.

Chapter 2

Provides an overview of the 
CRS Administration web interface.