Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Preface
Organization
xxii
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Part 3 contains the following chapters:
Chapter 10
Describes how to configure the
database server, schedule data
synchronization, configure historical
report users, and set up automatic and
manual purging of the Cisco CRS
historical reports databases.
database server, schedule data
synchronization, configure historical
report users, and set up automatic and
manual purging of the Cisco CRS
historical reports databases.
Chapter 11
Describes how to run real-time
reports on CRS data. Provides
directions for launching sub-reports,
printing reports, refreshing reports,
and setting report options.
reports on CRS data. Provides
directions for launching sub-reports,
printing reports, refreshing reports,
and setting report options.
Chapter
Title
Description
Chapter
Title
Description
Chapter 12
Describes the options under the
System menu of the
CRS Administration menu bar.
System menu of the
CRS Administration menu bar.
Chapter 13
Describes the options under the
Applications menu of the
CRS Administration menu bar.
Applications menu of the
CRS Administration menu bar.
Chapter 14
Describes the options under the
Subsystems menu of the
CRS Administration menu bar.
Subsystems menu of the
CRS Administration menu bar.
Chapter 15
Describes the options under the Tools
menu of the CRS Administration
menu bar.
menu of the CRS Administration
menu bar.
Chapter 16
Describes the options under the Help
menu of the CRS Administration
menu bar.
menu of the CRS Administration
menu bar.
Appendix A
Describes the features that are
available with each Cisco CRS
license package.
available with each Cisco CRS
license package.