Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

If the prompt is played by the CRS server, then the .wav file requires a RIFF 
header.

Nuance provides a tool to convert .wav files from RIFF headers to SPHERE 
headers. 

Managing prompts involves the following tasks: 

Create a folder to store prompts. You must create a folder to store the .wav 
files that the CRS system uses as prompts. 

Record a prompt. You can record your own prompts to be used in 
applications.

Upload a prompt (or prompts). You can replace any of the stored prompts 
used by Cisco script applications with a different .wav file by uploading the 
new .wav file.

If necessary, add spoken name prompts. Some CRS applications play back the 
pre-recorded names of the people that callers are trying to reach, in order to 
allow the caller to confirm the transfer of the call.

This section contains the following topics:

For instructions for Adding and Uploading prompts, see 

You can record your own prompts to be used in applications. The example 
provided in this section uses the Windows Sound Record option. This option is 
one of many possibilities for recording G711 prompts. G711 is a freely distributed 
public domain codec and has several recording options. Some of these options are 
included in Microsoft Windows systems and are available to any sound recording 
application. 

On the other hand, the G729 codec is licensed and is not freely distributed. A 
white paper that describes the G729 prompt recording options is available on 
request. You can request a copy of this white paper by sending an e-mail message 
to apps-support@cisco.com.